127. Maintenance and Inspection Visit Reservation System
Transforming reservation management from "phone adjustments" to "business flow." We will link contracts, equipment, areas, and representatives to automate visit planning and customer interactions.
The reason the maintenance and inspection field cannot operate effectively is that reservations have become "business management" rather than "schedule adjustments," while the system remains based on phone and email. Without organizing the scope of response based on the contract plan, the model numbers of the target equipment, installation locations, urgency, necessary parts, and the skills and areas of technicians, simply taking reservations leads to increased troubles on the day and more revisits, which decreases customer satisfaction. This service will digitize the reservation process for maintenance and inspection visits while integrating contract information, equipment information, areas, assignment of responsibilities, collection of necessary information, notifications, and history into one cohesive system. As a result, it will reduce adjustment workload, decrease revisits, and stabilize maintenance operations. ■ Provided Content (3 Points) 1. Reservation/Reception Design (Branching for regular inspections, failure responses, and emergency responses) 2. Business Requirements Design (Contract/Equipment/Location/Parts/Assignment) 3. Operation, Notification, and History Design (Same-day guidance, reporting, and prevention of revisits) Deliverable: Complete maintenance and inspection visit reservation system (reservation + management + operational design) *First, please tell me the "type of response (regular inspection/failure/emergency)" and the "management method for target equipment (ledger/model number/serial number)." I will separate the requirements.
- Company：アンドワン 本社、東京支社、川崎営業所
- Price：Other
